FAQs
General Questions
What is Valfolk?
Valfolk (pronounced val-folk) is a premium clothing, lifestyle, home & living, and accessories brand that focuses on high-quality, stylish, and comfortable products for modern individuals.
Where is Valfolk based?
We are an online-based brand, serving customers globally through our website www.valfolk.com.
How do I contact customer support?
You can reach our support team via email at skysasdesigns@gmail.com or through our Contact Us page on the website.
Orders & Shipping
How can I place an order?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. Follow the steps to complete your order securely.
Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary based on location.
How long does it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are provided at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Payments & Discounts
What payment methods do you accept?
We accept major credit/debit cards, PayPal, UPI, and other secure payment methods. All transactions are encrypted for security.
Do you offer any discounts or promo codes?
Yes, we occasionally run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
Can I use multiple discount codes in one order?
No, only one discount code can be applied per order unless stated otherwise.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused and unworn items with original tags and packaging. Customized or final sale items cannot be returned.
How do I request a return or exchange?
Visit our Returns & Exchanges page, fill out the return request form, and follow the provided instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after the returned item is received and inspected.
Product & Sizing
How do I choose the right size?
Each product page includes a size chart. We recommend measuring yourself and comparing it to our size guide for the best fit.
What materials are used in your clothing?
Our products are made from high-quality fabrics, including premium cotton, polyester blends, and sustainable materials where applicable. Product descriptions provide detailed material information.
Will the product colors match the images?
While we strive for accuracy, slight variations in color may occur due to screen differences and lighting.
Care & Maintenance
How should I wash my Valfolk clothing?
We recommend following the wash care instructions on the product label. Generally, machine wash cold, do not bleach, and tumble dry on low heat for best results.
Do your prints fade over time?
Our designs are made with high-quality printing techniques, ensuring durability. Proper washing and care will extend the life of the prints.
Customization & Bulk Orders
Do you offer customization or bulk orders?
Yes, we provide custom orders and bulk purchasing for businesses or events. Contact us at skysasdesigns@gmail.com for inquiries.
Can I request a custom design?
At this time, we do not offer individual custom designs, but we are always open to suggestions for future collections!
For more information, visit www.valfolk.com or contact our support team. 😊